Shipping and handling charges are not refunded as part of the return (unless the product is deemed as faulty).Most refunds are completed in 1-2 business days after they have been processed but can take up to 7 business days depending on your bank or credit card issuer.Your refund will be processed via the same payment method or card used for the original purchase and we will send confirmation of the status of the return shortly after it has been processed (please ensure your contact details are correct).Returns will be processed when the original item is returned to us and has been quality checked Make sure your items are unused, unwashed and in the original packaging.If you have an account with us and purchased your item with this account, you can access your order details through the ‘My Account’ page This is important as we will need to find your order in our system to process the refund. Please provide a receipt or proof of purchase when returning an item.We are happy to process this as either a refund or exchange (see exemptions for products that cannot be returned). If you ordered the item(s) online, please contact us within 7 days of receiving the package(s) to organise a refund or exchange.
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